Refund policy

We want you to be completely satisfied with your purchase. Please review our return policy below.

1. 30-Day Return Guarantee

You may return undamaged products for a refund within 30 days from the date the item is delivered to your designated shipping address.

• After 30 days from delivery, return requests will not be accepted.

• Once the returned item arrives at our warehouse and passes inspection, we will process your refund.

2. Return Shipping Costs

• If the return is due to a product quality problem: KINGBOLEN® will cover the return shipping cost and provide you with a prepaid return label.

• If the return is for non-quality reasons (e.g., wrong purchase, no longer needed, personal preference), the customer is responsible for all return shipping costs. You may choose to use our provided shipping label (cost will be deducted from your refund) or arrange your own shipping at your own expense.

3. Refunds

• Refunds will be processed within 7 working days after we receive and inspect your returned item.

• Refunds will be issued to your original payment method or your KINGBOLEN® Wallet, as you request.

• Only products purchased directly from our official store are eligible for return. Counterfeit or unauthorized items will not be accepted.

4. How to Return

You may contact us directly at sales_manager@kingbolen.com to assist with your return request.

5. Return Conditions

• All returns must include original packaging and all accessories.

• Items must be in like-new condition.

• Returns may be rejected if they fail to meet the above requirements.

6. Not Covered by Warranty

• Products without proof of purchase

• Lost or stolen products

• Items beyond the warranty period

• Non-quality related issues outside the 30-day return window

• Damage caused by misuse, accidents, or third-party repairs

Important: Do not send your return to the sender’s address on your package. Always send it to the return address provided by our team to ensure proper processing.